Asteria Aerospace Ltd is a full-stack drone technology company providing actionable intelligence from aerial data. We develop deeply customized drone solutions for government and enterprise customers using our in-house hardware design, software development, and manufacturing capabilities. We have been a trusted partner in providing long-term and quality-focused drone products & services to the defense & homeland security, agriculture, oil & gas, energy & utilities, telecommunications, mining, and construction sectors. Our drone solutions protect borders and facilities, improve farm yields, inspect critical assets, and monitor construction sites using the power of aerial intelligence. Asteria Aerospace is a subsidiary of Jio Platforms Ltd, which is a majority-owned subsidiary of Reliance Industries Ltd.
If drones excite and inspire you, we would love to have you as a part of our growing team of change-makers. Don’t simply watch the latest tech unfold, be a part of creating the future with us!
Our Values:
1. Take Charge
2. Build Trust
3. Thrive Together
4. Pursue Excellence
5. Focus on Quality
Job Description
Asteria is Looking forward to hire customer support engineer who will be involved in customer relation activities. the individual must mainly incorporate with pre-delivery & post-delivery acceptance testing, RPAS Training & servicing of Asteria’s products, that are used in various applications such as aerial surveillance & Security, Agriculture, Mapping, Industrial inspection, etc. The target is to ensure excellent service standards and maintain high customer satisfaction.
Specific Responsibilities
· Perform Inspection/Factory acceptance testing of Asteria’s product before delivering it to the end customer.
· Responsible for Product Delivery, On-site Acceptance & testing of delivered Asteria’s product.
· Incorporate RPAS Training program to all our end customers (Internal + External)
· Explain the product benefits and enhanced specifications of system to the customer.
· Periodic visit to customer location for onsite reviews of delivered asteria’s product.
· Recommend potential products or services to management by collecting customer information/feedbacks and analyzing customer needs, prepare product or service reports by collecting & analyzing customer information.
· Suggest new solution that will improve the product quality and performance.
· Responsible for preparing & maintaining relevant documents such as product manuals, Factory Acceptance Test (FAT), Site Acceptance Test (SAT), RPAS Training Program, checklists etc.
· Address the proper people to solve the problems in case of issues / errors.
· Improve process and way of working which are beneficial for both our organization and the customer.
· Responsible for timely delivery of orders & should be capable of processing and controlling urgent orders.
· Understanding the capabilities of the products and help troubleshooting the issue faced by the customer.
· Incorporate in timely delivery of service systems and help the team in terms of flight testing, debugging, and troubleshooting the systems.
· Responsible for taking mature self-decision during any crucial activities and provide clarification for the same.
· Responsible for coordinating and servicing of asteria delivered products.
· Adhere to company rules and regulations.
Reporting Tasks
· Inform on the workload and completion status on a weekly basis.
· Report work status through proper documentation as per organizational standards.
· Intimate the problems that cannot be resolved at field level with reason.
· Report 100 % status of activities performed on-site and reason for issue/ difficulties faced for completing the activities if any!
Qualifications:
· Engineering in Mechanical/Aeronautical/Aerospace or equivalent.
> DGCA RPC certification mandatory
Relevant Experience:
· Experience: 2+ years
Desired Skills & Characteristics:
· Should have good verbal communication skills.
· Should be flexible enough to relocation anywhere in India (PAN India)
· Should have great fluency in Hindi & English Languages.
· Should be very flexible in travelling for onsite deliveries & training program as the job expects 80% travel throughout the year.
· The individual should be Adaptable in any condition during the period of travel in terms of stay/Mode of travel etc.
· The individual must have attention to detail, logical thinking, and ability to execute the activities as per Asteria standards.
· The individual should be good at following instructions and work collaboratively with diverse teams.
· The individual must exhibit good customer service, attribute courtesy, problem solving, reliability, and good decision-making skill.
· The individual must stay abreast with technology changes and demonstrate string technical expertise.
· The individual shall be flexible during working hours based on the work assignments.
· The individual shall be patient, empathetic and passionately communicative.
· Willingness to Improve
· The individual should have the Ability to Use Positive Language
· The Individual should have the Ability to accept changes and mistakes.
· Should have basic knowledge of 5S.
· Basic level knowledge on MS office tools
· The individual should have the Ability to create documents/ process and procedures as per requirement.